Stuck and no help available

As much as I would like to rate this higher, I just cant. The visual is beautiful but I arrived at the hotel, picked up the cogs and faces and saw my room, called the office and left to explore. Every door I get to, its locked and cant open. The arrows are pointless because everywhere I go is a dead end. I deleted and reinstalled and still, there are no options to move on or any help to get. Sorry to say but this is worthless.

cool1liz about Syberia (FULL)